We understand the trauma and inconvenience of being involved in an accident and losing the use of your vehicle.
If you’ve been involved in an accident, the first step to getting your vehicle back on the road is a call to your insurance company. They will give you a list of auto body shops to contact for an estimate for repair. We are a Direct Repair Facility (DRP) for Geico, Nationwide, and Allstate.
If your vehicle is drivable, you may bring it in and schedule an appointment for a free estimate. Once the estimate is accepted, you may leave your car for repair and choose a rental vehicle from Enterprise, if covered under your insurance contract. If Geico is your insurance provider, a Geico representative is on-site at all times and they will do a vehicle walk-around with you and our estimator.
We offer towing services if your car is not drivable. We will be happy to make towing arrangements for you.
Our goal is always to work as quickly as possible to get your vehicle back on the road, without sacrificing on our repair quality or safety.
Insurance companies operate by the “numbers.” We are conscious of the downtime from the loss of use of your vehicle, however, we do not sacrifice the quality of our work for the sake of numbers, and maintain consistent and measurably impressive turnaround times. We understand that fast repairs save money on rentals in the short run, but we believe in doing the best possible job on your vehicle so you will be happy in the long run.
There are some instances when insurance will not pay for factory-recommended repairs. Being certified by so many manufacturers, we use our authority and expertise to get our customers the best repair possible without extra cost.
Once our estimate has been accepted, we will analyze the damage on the outside of your vehicle, disassemble and perform a hidden damage assessment.
Next, we will use our precise computer measuring system to see if any frame movement occurred during the accident so we can restore it to factory specifications.
Any parts to be repaired will be ordered, installed and tested for a good fit. Inside panels will be painted.
Your vehicle will then be re-assembled, painted, and any necessary trim will be re-attached.
First, your vehicle will go through a detailed sanding process called feather edging. This is a process to smooth out lines and layers of old paint or imperfections in each panel and then blend the paint on the damaged area.
Following feather edging, we prime the body and use a sealer (when appropriate), perform any additional block sanding, do a thorough cleaning, and finally tape and cover the car.
A base coat is applied, and a special drying process occurs. Following the drying, a clear coat is applied and baked to cure the coat.
As we begin our next step to blend panels, we blend the new water-based, environmentally-friendly paint with the existing paint of the undamaged panel(s). This ensures a perfect color match, especially in the more difficult colors of silver, metallic and gold.
Next comes a wet sand and buff process. At this stage we look for any dust particles and imperfections in the paint and correct accordingly.
Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
During the repair process the vehicle accumulates dust, which will be cleaned in this process. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.
Now that the vehicle has been restored to its pre accident condition, our customer service department will call and let our valued customer know the vehicle is ready for pick up, the bill is explained and the final paper work is completed in our reception area; the customer signs the appropriate paperwork and everything is set.